INTERNATIONAL CLOUD-PBX PLANS – Remote Working Solutions

International Cloud PBX Plans

It’s simple, if you don’t have a World Phone connection, you will be paying more for every international call you make. With World Phone you can save up to 90% on ISD calls.

Choose from our amazing talk plans to 16 countries, talk unlimited and save unlimited. That too with unmatched voice quality and 24X7 service back up. That’s not all you don’t even need a computer to make use of this marvel of technology!

Unlike many VoIP providers in the market, World Phone is completely legal and is a class ‘A’ Internet Telephony Service Provider licensed by the Dept. of Telecommunication, Govt. of India.

Accounts

Projects

GOLD USA/CANADA

₹2195

Per Month **

Unlimited Calls to USA/CANADA

USA/Canada Virtual Number

Buy Now

GOLD UK

₹3295

Per Month **

*Unlimited Calls to UK/USA/Canada

USA or UK or Canada Virtual Number

Buy Now

GOLD AUSTRALIA

₹3845

Per Month **

Unlimited Calls to AUS

Unlimited Calls to USA

Unlimited Calls to Canada

*Unlimited Calls to UK

*AUS Virtual Number

USA Virtual Number

Buy Now

GOLD WORLD

₹5495

Per Month **

Unlimited Calls to USA

Unlimited Calls to Canada

*Unlimited Calls to UK

*Unlimited Calls to AUS

USA Virtual Number

Argentina

Dominican Republic

Israel+

Poland

Australia

El Salvador

Italy+

Puerto Rico

Belgium

Estonia

Japan+

Romania

Brazil

Finland

Latvia+

Slovakia

Canada

Georgia+

Lithuania

Slovenia

Chile

Germany+

Malaysia

South Korea

Colombia

Greece

Mexico

Spain

Croatia

Hong Kong+

Netherlands

Sweden

Cyprus

Hungary

Panama

United Kingdom

Czech Republic

Ireland

Peru

United-States

Denmark

Country	Number type	End-user location	Proof of identification	Proof of address	Address or identification requirements
AUSTRIA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCE	Geographic	Local	Required	Required
GEORGIA	Geographic	Local	Required	Not Required	For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANY	National	National	Required	Required	For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANY	Geographic	Local	Required	Required	Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONG	Geographic	Worldwide	Not Required	Required	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONG	National	Worldwide	Not Required	Required
ISRAEL	Geographic	Local	Required	Required	Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
ITALY	Geographic	National	Required	Not Required	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPAN	Geographic	Local	Required	Required	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPAN	Toll-free	Worldwide	Required	Required	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIA	Geographic	National	Not Required	Required
MALAYSIA	Geographic	Local	Required	Required	Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAY	Geographic	National	Not Required	Required	For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAY	National	National	Not Required	Required
PORTUGAL	Geographic	Local	Not Required	Required	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORE	National	Worldwide	Not Required	Required	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPORE	Geographic	National	Not Required	Required	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREA	National	Local	Required	Required	Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

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Country	Number type	End-user location	Proof of identification	Proof of address	Address or identification requirements
AUSTRIA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCE	Geographic	Local	Required	Required
GEORGIA	Geographic	Local	Required	Not Required	For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANY	National	National	Required	Required	For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANY	Geographic	Local	Required	Required	Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONG	Geographic	Worldwide	Not Required	Required	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONG	National	Worldwide	Not Required	Required
ISRAEL	Geographic	Local	Required	Required	Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
ITALY	Geographic	National	Required	Not Required	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPAN	Geographic	Local	Required	Required	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPAN	Toll-free	Worldwide	Required	Required	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIA	Geographic	National	Not Required	Required
MALAYSIA	Geographic	Local	Required	Required	Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAY	Geographic	National	Not Required	Required	For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAY	National	National	Not Required	Required
PORTUGAL	Geographic	Local	Not Required	Required	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORE	National	Worldwide	Not Required	Required	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPORE	Geographic	National	Not Required	Required	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREA	National	Local	Required	Required	Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

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AUSTRALIA	BELGIUM	CANADA	CROATIA	CZECH REPUBLIC
DENMARK	FINLAND	FRANCE+	GERMANY+	GREECE
HUNGARY	IRELAND	ISRAEL+	ITALY+	JAPAN+
LATVIA+	LITHUANIA	LUXEMBOURG*	NETHERLANDS	NEW ZEALAND
NORWAY+*	POLAND	PORTUGAL+	ROMANIA	SLOVAKIA
SLOVENIA	SOUTH AFRICA+	SPAIN	SWEDEN	UNITED KINGDOM
UNITED STATES

Country	Number type	End-user location	Proof of identification	Proof of address	Address or identification requirements
AUSTRIA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCE	Geographic	Local	Required	Required
GEORGIA	Geographic	Local	Required	Not Required	For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANY	National	National	Required	Required	For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANY	Geographic	Local	Required	Required	Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONG	Geographic	Worldwide	Not Required	Required	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONG	National	Worldwide	Not Required	Required
ISRAEL	Geographic	Local	Required	Required	Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
ITALY	Geographic	National	Required	Not Required	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPAN	Geographic	Local	Required	Required	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPAN	Toll-free	Worldwide	Required	Required	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIA	Geographic	National	Not Required	Required
MALAYSIA	Geographic	Local	Required	Required	Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAY	Geographic	National	Not Required	Required	For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAY	National	National	Not Required	Required
PORTUGAL	Geographic	Local	Not Required	Required	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORE	National	Worldwide	Not Required	Required	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPORE	Geographic	National	Not Required	Required	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREA	National	Local	Required	Required	Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

One Time Activation

₹ 1000

Buy Now

VIRTUAL 995 PLAN

₹995

Per Month

ARGENTINA	AUSTRIA+*	BRAZIL	BULGARIA*	CHILE
CYPRUS	DOMINICAN REPUBLIC	MALAYSIA+	MEXICO	PUERTO RICO
SINGAPORE+

Country	Number type	End-user location	Proof of identification	Proof of address	Address or identification requirements
AUSTRIA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCE	Geographic	Local	Required	Required
GEORGIA	Geographic	Local	Required	Not Required	For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANY	National	National	Required	Required	For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANY	Geographic	Local	Required	Required	Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONG	Geographic	Worldwide	Not Required	Required	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONG	National	Worldwide	Not Required	Required
ISRAEL	Geographic	Local	Required	Required	Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
ITALY	Geographic	National	Required	Not Required	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPAN	Geographic	Local	Required	Required	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPAN	Toll-free	Worldwide	Required	Required	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIA	Geographic	National	Not Required	Required
MALAYSIA	Geographic	Local	Required	Required	Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAY	Geographic	National	Not Required	Required	For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAY	National	National	Not Required	Required
PORTUGAL	Geographic	Local	Not Required	Required	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORE	National	Worldwide	Not Required	Required	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPORE	Geographic	National	Not Required	Required	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREA	National	Local	Required	Required	Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

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Country	Number type	End-user location	Proof of identification	Proof of address	Address or identification requirements
AUSTRIA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCE	Geographic	Local	Required	Required
GEORGIA	Geographic	Local	Required	Not Required	For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANY	National	National	Required	Required	For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANY	Geographic	Local	Required	Required	Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONG	Geographic	Worldwide	Not Required	Required	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONG	National	Worldwide	Not Required	Required
ISRAEL	Geographic	Local	Required	Required	Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
ITALY	Geographic	National	Required	Not Required	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPAN	Geographic	Local	Required	Required	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPAN	Toll-free	Worldwide	Required	Required	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIA	Geographic	National	Not Required	Required
MALAYSIA	Geographic	Local	Required	Required	Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAY	Geographic	National	Not Required	Required	For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAY	National	National	Not Required	Required
PORTUGAL	Geographic	Local	Not Required	Required	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORE	National	Worldwide	Not Required	Required	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPORE	Geographic	National	Not Required	Required	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICA	Geographic	Local	Required	Required	Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICA	National	Worldwide	Required	Required	National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREA	National	Local	Required	Required	Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

One Time Activation

₹ 2000

Buy Now

VIRTUAL 1995 PLAN

₹1995

Per Month

COLOMBIA

THAILAND

Country	Description
Argentina	Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina	TollFree numbers are not reachable from other countries than Argentina.
Argentina	International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina	T.38 is not supported.
Argentina	SMS is not supported.
Australia	TollFree numbers with areacode 1300 are shared cost numbers
Australia	TollFree numbers with area code 13 are Special numbers
Australia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia	For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia	Australia Special numbers cannot be cancelled before 10 months
Australia	TollFree may not be reachable from other countries than Australia.
Australia	Calling a tollfree number from a mobile phone is not free of charge.
Australia	FAX is not supported.
Australia	SMS is supported only on Virtual Mobile numbers.
Australia	Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia	Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia	TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria	For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria	Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria	World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria	For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria	Toll-Free numbers are not reachable from other countries than Austria.
Austria	Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria	FAX is not supported.
Austria	SMS is supported only on Mobile numbers
Austria	Outbound SMSs are limited to 2000 messages per day for Austria.
Austria	International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium	Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium	Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium	Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium	FAX is not supported.
Belgium	SMS is supported only on Virtual Mobile numbers.
Belgium	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium	Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil	Numbers cannot be assigned to residents or companies registered in Brazil
Brazil	Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil	Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil	Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil	SMS is supported only on Virtual Mobile numbers
Brazil	FAX is not supported.
Brazil	TollFree numbers are not reachable from other countries than Brazil.
Brazil	In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil	International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil	SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil	Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria	When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria	Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria	Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria	T.38 is not supported.
Bulgaria	Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada	Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada	TollFree numbers are reachable from Canada and US mainland (48 states)
Canada	TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada	FAX is not supported.
Canada	Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada	Outbound SMSs are limited to 1000 messages per day for Canada.
Canada	International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile	T.38 is not supported.
Chile	SMS is not supported.
Chile	Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile	Intermittent international reachability issues have been reported.
China	For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China	TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China	Numbers cannot be assigned to residents or companies registered in China.
China	Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China	SMS is not supported on TollFree numbers.
China	T.38 is not supported.
China	FAX is not supported.
China	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China	Intermittent international reachability problems for voice calls may occur on all types of numbers.
China	TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia	Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia	Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia	For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia	Intermittent international reachability and DTMF issues may prevail.
Colombia	T.38 is not supported.
Colombia	SMS is not supported.
Colombia	TollFree numbers are not reachable from other countries than Colombia.
Colombia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia	As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia	For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia	TollFree numbers are not reachable from other countries than Croatia.
Croatia	FAX is not supported.
Croatia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia	T38 is not supported for the country
Cyprus	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus	Toll Free numbers are not reachable from payphones.
Cyprus	T.38 is not supported.
Cyprus	Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus	FAX is not supported.
Cyprus	FAX is not supported.
Czechia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia	TollFree numbers (range 828) are not reachable from Mobiles
Czechia	TollFree numbers are not reachable from other countries than Czech Republic.
Czechia	FAX is not supported.
Czechia	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia	Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia	Virtual Mobile numbers do not support delivery reports.
Czechia	SMS is supported only on Virtual Mobile numbers
Denmark	There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark	For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark	Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark	TollFree numbers are not reachable from other countries than Denmark.
Denmark	SMS is supported only on Virtual Mobile numbers
Denmark	FAX is not supported.
Denmark	Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic	Intermittent international reachability issues have been reported.
Dominican Republic	FAX is not supported.
Dominican Republic	SMS is not supported.
Dominican Republic	Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt	TollFree numbers are un-reachable outside of Egypt
Egypt	Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador	Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador	FAX is not supported.
El Salvador	SMS is not supported.
El Salvador	Intermittent international reachability issues have been reported.
Estonia	FAX is not supported.
Estonia	International reachability on National number type is not guaranteed from outside of Estonia.
Estonia	Outbound calling to Estonia Premium rate numbers is not supported.
Estonia	Toll-free numbers are only reachable from within Estonia.
Finland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland	FAX is not supported.
Finland	SMS is supported only on Virtual Mobile numbers
Finland	Outbound SMSs are limited to 2000 messages per day for Finland.
Finland	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France	For geographic numbers please contact your account Sales Account Manager regarding required documents.
France	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France	For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France	Mobile numbers cannot be used for calling card or conference applications.
France	Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France	Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France	FAX is not supported.
France	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France	Outbound SMSs are limited to 2000 messages per day for France.
Georgia	For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia	Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia	FAX is not supported.
Georgia	FAX is not supported.
Georgia	SMS is not supported.
Germany	For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany	For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany	Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany	Individual end users are not supported only business end users can activate Germany numbers.
Germany	Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany	For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany	For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany	FAX is not supported.
Germany	FAX is not supported.
Germany	SMS is not supported.
Germany	Toll-Free numbers are not reachable from other countries than Germany.
Greece	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece	FAX is not supported.
Greece	SMS is not supported.
Greece	TollFree numbers are not reachable from other countries than Greece.
Greece	TollFree numbers are not reachable from payphones.
Hong Kong	Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong	Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong	FAX is not supported.
Hong Kong	SMS is not supported.
Hong Kong	Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary	FAX is not supported.
Hungary	SMS is not supported.
Hungary	Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia	For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia	Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia	Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland	Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland	National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland	Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland	National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland	For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland	TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland	TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland	TollFree numbers are not reachable from other countries than Ireland.
Ireland	FAX is not supported.
Ireland	SMS is not supported.
Ireland	Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland	National numbers (0818) are not reachable from outside Ireland.
Israel	Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel	Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel	P-asserted identity headers are not allowed.
Israel	SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel	Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel	TollFree numbers are not reachable from other countries than Israel.
Israel	Calling a TollFree number from a mobile phone is not free of charge.
Israel	SMS is supported only on Virtual Mobile numbers
Israel	TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel	International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel	Virtual Mobile numbers do not support delivery reports.
Israel	Mobile numbers cannot be used for conferencing services and call centers
Italy	Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy	For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy	199 numbers are reachable from Italy only.
Italy	FAX is not supported.
Italy	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy	Virtual Mobile numbers only support SMS Voice is not supported
Japan	For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan	For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan	As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan	Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan	Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan	Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan	Toll-Free numbers are not reachable from payphones.
Japan	Toll-Free numbers are not reachable from other countries than Japan.
Japan	T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan	SMS is not supported.
Japan	Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan	Outbound calling is not supported from Toll-Free numbers.
Japan	Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan	Outbound calling is only supported from Tokyo Geographic numbers.
Jordan	Numbers cannot be assigned to residents or companies registered in Jordan
Jordan	Toll free numbers are un-reachable outside of Jordan
Jordan	Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya	Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya	Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia	For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia	Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia	Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia	Geographic numbers are only reachable from within the EU.
Latvia	Toll Free numbers are only reachable from within Latvia.
Lithuania	For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania	For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania	For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania	FAX is not supported.
Lithuania	Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg	Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg	FAX is not supported.
Malaysia	Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia	A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia	All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia	Intermittent international reachability issues may prevail.
Malaysia	Intermittent DTMF issues may occur with international calls.
Malta	Outbound calling including via third parties is not allowed using Malta numbers.
Malta	National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta	SMS is not supported on any numbers.
Malta	T.38 is not supported.
Mexico	Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico	FAX is not supported.
Mexico	FAX is not supported.
Mexico	SMS is not supported.
Mexico	TollFree numbers are not reachable from other countries than Mexico.
Netherlands	Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands	Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands	Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands	FAX is not supported.
Netherlands	T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands	Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand	TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand	TollFree numbers are not reachable from other countries than New Zealand.
New Zealand	Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand	FAX is not supported.
New Zealand	SMS is not supported.
Norway	Individual end users are not supported only business end users can activate Norway numbers.
Norway	For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway	For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway	Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway	FAX is not supported.
Norway	For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway	Outbound SMSs are limited to 2000 messages per day for Norway.
Norway	International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway	Mobile numbers only support SMS support for inbound voice is not available.
Panama	The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama	Reachability issues have been reported when dialing from outside Panama.
Panama	TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama	TollFree numbers are not reachable from other countries than Panama.
Panama	T.38 is not supported.
Panama	SMS is not supported.
Peru	For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru	No CLI guaranteed.
Peru	SMS is not supported.
Peru	TollFree numbers are not reachable from other countries than Peru.
Philippines	For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines	Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines	For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines	Numbers cannot be assigned to residents or companies registered in Philippines
Philippines	Numbers cannot be used for call back applications.
Philippines	For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines	Numbers cannot be used for services offering adult content.
Philippines	TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines	A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines	Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland	Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland	Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland	SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland	FAX is not supported.
Poland	SMS messages of over 255 chars sent in one single message is not supported.
Poland	Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland	Outbound SMS are limited to 2000 messages per day per mobile number.
Poland	Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal	Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal	For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal	882 numbers are not reachable from mobiles.
Portugal	Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal	FAX is not supported.
Portugal	SMS is not supported.
Portugal	Outbound calling to Portugal Premium rate numbers is not supported.
Portugal	Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico	T.38 is not supported.
Puerto Rico	SMS is not supported.
Puerto Rico	International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico	TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar	Numbers cannot be assigned to residents or companies registered in Qatar
Qatar	TollFree numbers are un-reachable outside of Qatar
Romania	Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania	SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania	Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania	National numbers have limited international reachability for both voice and SMS.
Romania	FAX is not supported.
Romania	Outbound SMSs are limited to 2000 messages per day for Romania.
Romania	National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania	Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania	Toll Free numbers are not reachable from other countries than Romania.
Romania	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation	The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation	The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation	SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation	The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation	Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation	Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation	Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation	Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia	Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia	TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore	National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore	Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore	Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore	Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore	As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore	As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore	Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore	World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore	FAX is not supported.
Singapore	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore	Mobile numbers only support SMS Voice is not supported
Singapore	Toll-free numbers are only reachable from within Singapore
Singapore	Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia	Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia	SMS is not supported.
Slovenia	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia	T.38 is not supported.
Slovenia	SMS is not supported.
Slovenia	TollFree numbers are not reachable from other countries than Slovenia.
Slovenia	TollFree numbers are not reachable from payphones
Slovenia	Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa	Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa	Toll-free numbers are only reachable from within South Africa.
South Korea	Individual end users are not supported only business end users can activate South Korea numbers.
South Korea	Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea	Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea	SMS is not supported.
South Korea	Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea	South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain	TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain	Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain	901 numbers are not reachable from other countries than Spain.
Spain	Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain	FAX is not supported.
Spain	Toll Free numbers are not reachable from outside Spain
Sweden	For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden	Virtual Mobile numbers can only be used for Person to Person communication.
Sweden	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden	TollFree numbers are not reachable from other countries than Sweden.
Sweden	T.38 is not supported.
Sweden	SMS is supported only on Virtual Mobile numbers
Sweden	International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden	Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland	For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland	FAX is not supported.
Switzerland	SMS is not supported.
Switzerland	TollFree numbers are not reachable from other countries than Switzerland
Switzerland	TollFree numbers are not reachable from payphones.
Thailand	Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand	Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand	T.38 is not supported.
Thailand	Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey	Individual end users are not supported only business end users can activate Turkey numbers.
Turkey	For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey	Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey	National outbound calling currently does not support calling to Premium rate numbers.
Turkey	Diversion headers are not supported for outbound national calling.
United Arab Emirates	A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates	Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates	TollFree numbers are un-reachable outside of the UAE.
UK	As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK	Mobile numbers can only be used for Person to Person communication.
UK	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK	Toll-Free numbers may not be reachable from all countries.
UK	FAX is not supported.
UK	International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK	Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK	Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK	SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America	Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America	Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America	TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America	United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America	US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America	FAX is not supported.
United States of America	SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America	Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America	Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America	International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America	Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America	CNAM registration is not supported on Virtual Mobile numbers
Venezuela	TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam	The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam	Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam	Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam	Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam	International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam	Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam	Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)	Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

One Time Activation

₹ 2000

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Plan Name
Toll Free UK

One Time Activation
₹ 4995

Monthly Rental

Call Setup Charges

Incoming Call Charges

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14 Free Features

Caller id
Enhanced voice mail
Call waiting
3-way calling
Call forwarding
Do not disturb (DND)
Overwrite DND

Speed dialing
Call screening
Follow me
Black list
Enhanced call screening
Soft/ Web phone
Online phone book

Important Notes

Unlimited calls may not include calls to Mobiles to UK, Australia, Belgium and many other countries.
Please Click Here To See Unlimited Calls To These Countries

* Calls can be made to these countries on Mobiles also

Countries Price Rs./mn.

Canada* 00.95

Puerto Rico* 00.95

United-States* 00.95

* Calls can be made to these countries on Mobiles also
Taxes will be levied as per the Government rules on the above charges.
These Plans are not applicable for PCOs/Call Centers/Cyber Cafes
Fair Usage Policy Applied.
Initial Cost**:
One - Time Activation Charge: ₹1000**
Voice Modem/Device Cost: ₹4500**

Plan Name

Toll Free UK

One Time Activation

₹ 4995

Monthly Rental

Call Setup Charges

Incoming Call Charges

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Countries	Price Rs./mn.
Australia	00.95
Brazil	00.95
Canada*	00.95
Germany	00.95
Ireland*	00.95
Israel	00.95
Italy	00.95
New-Zealand	00.95
Norway*	00.95
Puerto Rico*	00.95
Romania	00.95
Slovakia	00.95
South Korea	00.95
Sweden	00.95
United Kingdom	00.95
USA*	00.95
* Calls can be made to these countries on Mobiles also

Countries	Price Rs./mn.
Canada*	00.95
Puerto Rico*	00.95
United-States*	00.95
* Calls can be made to these countries on Mobiles also