Accounts
Projects
GOLD UK
₹3295
Per Month **
*Unlimited Calls to UK/USA/Canada
USA or UK or Canada Virtual Number
GOLD AUSTRALIA
₹3845
Per Month **
Unlimited Calls to AUS
Unlimited Calls to USA
Unlimited Calls to Canada
*Unlimited Calls to UK
*AUS Virtual Number
USA Virtual Number
GOLD WORLD
₹5495
Per Month **
Unlimited Calls to USA
Unlimited Calls to Canada
*Unlimited Calls to UK
*Unlimited Calls to AUS
Countries
Price Rs./mn.
Australia
00.95
Brazil
00.95
Canada*
00.95
Germany
00.95
Ireland*
00.95
Israel
00.95
Italy
00.95
New-Zealand
00.95
Norway*
00.95
Puerto Rico*
00.95
Romania
00.95
Slovakia
00.95
South Korea
00.95
Sweden
00.95
United Kingdom
00.95
USA*
00.95
* Calls can be made to these countries on Mobiles also
USA Virtual Number
Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Argentina
Dominican Republic
Japan+
Slovakia
Australia
El Salvador
Latvia+
Slovenia
Belgium
Estonia
Lithuania
Sweden
Brazil
Finland
Malaysia
United Kingdom
Canada
Georgia+
Mexico
United States
Chile
Greece
Netherlands
Colombia
Hong Kong+
Panama
Croatia
Hungary
Peru
Cyprus
Ireland
Poland
Czech Republic
Israel+
Puerto Rico
Denmark
Italy+
Romania
Country Number type End-user location Proof of identification Proof of address Address or identification requirements AUSTRIA Geographic Local Required Required Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user FRANCE Geographic Local Required Required GEORGIA Geographic Local Required Not Required For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. GERMANY National National Required Required For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. GERMANY Geographic Local Required Required Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. HONG KONG Geographic Worldwide Not Required Required Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally. HONG KONG National Worldwide Not Required Required ISRAEL Geographic Local Required Required ITALY Geographic National Required Not Required For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. JAPAN Geographic Local Required Required Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. JAPAN Toll-free Worldwide Required Required Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. LATVIA Geographic National Not Required Required MALAYSIA Geographic Local Required Required Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. MALTA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. NORWAY Geographic National Not Required Required For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. NORWAY National National Not Required Required PORTUGAL Geographic Local Not Required Required For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. SINGAPORE National Worldwide Not Required Required National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. SINGAPORE Geographic National Not Required Required Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. SOUTH AFRICA Geographic Local Required Required Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. SOUTH AFRICA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. SOUTH KOREA National Local Required Required Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
Accounts
Free Trial
Projects
Domains
SILVER PLUS USA/CANADA
₹1095
Per Month **
SILVER PLUS UK
₹1425
Per Month **
SILVER PLUS AUSTRALIA
₹1645
Per Month **
SILVER PLUS WORLD
₹2195
Per Month **
700 Minutes
USA Virtual Number
Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Argentina
Dominican Republic
Japan+
Slovakia
Australia
El Salvador
Latvia+
Slovenia
Belgium
Estonia
Lithuania
Sweden
Brazil
Finland
Malaysia
United Kingdom
Canada
Georgia+
Mexico
United States
Chile
Greece
Netherlands
Colombia
Hong Kong+
Panama
Croatia
Hungary
Peru
Cyprus
Ireland
Poland
Czech Republic
Israel+
Puerto Rico
Denmark
Italy+
Romania
Country Number type End-user location Proof of identification Proof of address Address or identification requirements AUSTRIA Geographic Local Required Required Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user FRANCE Geographic Local Required Required GEORGIA Geographic Local Required Not Required For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. GERMANY National National Required Required For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. GERMANY Geographic Local Required Required Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. HONG KONG Geographic Worldwide Not Required Required Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally. HONG KONG National Worldwide Not Required Required ISRAEL Geographic Local Required Required ITALY Geographic National Required Not Required For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. JAPAN Geographic Local Required Required Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. JAPAN Toll-free Worldwide Required Required Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. LATVIA Geographic National Not Required Required MALAYSIA Geographic Local Required Required Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. MALTA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. NORWAY Geographic National Not Required Required For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. NORWAY National National Not Required Required PORTUGAL Geographic Local Not Required Required For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. SINGAPORE National Worldwide Not Required Required National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. SINGAPORE Geographic National Not Required Required Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. SOUTH AFRICA Geographic Local Required Required Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. SOUTH AFRICA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. SOUTH KOREA National Local Required Required Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
Accounts
Accounts
Free Trial
Projects
Domains
VIRTUAL 495 PLAN
₹495
Per Month
Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date. * Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager. NOTE - We require government issued documentation which must have been issued within 6 months only.
AUSTRALIA
BELGIUM
CANADA
CROATIA
CZECH REPUBLIC
DENMARK
FINLAND
FRANCE+
GREECE
HUNGARY
IRELAND
ISRAEL+
ITALY+
JAPAN+
LATVIA+
LITHUANIA
LUXEMBOURG*
NETHERLANDS
NEW ZEALAND
NORWAY+*
POLAND
PORTUGAL+
ROMANIA
SLOVAKIA
SLOVENIA
SOUTH AFRICA+
SWEDEN
UNITED KINGDOM
UNITED STATES
Country Number type End-user location Proof of identification Proof of address Address or identification requirements AUSTRIA Geographic Local Required Required Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user FRANCE Geographic Local Required Required GEORGIA Geographic Local Required Not Required For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. GERMANY National National Required Required For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. GERMANY Geographic Local Required Required Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. HONG KONG Geographic Worldwide Not Required Required Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally. HONG KONG National Worldwide Not Required Required ISRAEL Geographic Local Required Required ITALY Geographic National Required Not Required For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. JAPAN Geographic Local Required Required Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. JAPAN Toll-free Worldwide Required Required Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. LATVIA Geographic National Not Required Required MALAYSIA Geographic Local Required Required Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. MALTA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. NORWAY Geographic National Not Required Required For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. NORWAY National National Not Required Required PORTUGAL Geographic Local Not Required Required For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. SINGAPORE National Worldwide Not Required Required National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. SINGAPORE Geographic National Not Required Required Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. SOUTH AFRICA Geographic Local Required Required Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. SOUTH AFRICA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. SOUTH KOREA National Local Required Required Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
One Time Activation
₹ 1000
VIRTUAL 995 PLAN
₹995
Per Month
Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date. * Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager. NOTE - We require government issued documentation which must have been issued within 6 months only.
ARGENTINA
AUSTRIA+*
BRAZIL
BULGARIA*
CHILE
CYPRUS
DOMINICAN REPUBLIC
MALAYSIA+
MEXICO
PUERTO RICO
SINGAPORE+
Country Number type End-user location Proof of identification Proof of address Address or identification requirements AUSTRIA Geographic Local Required Required Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user FRANCE Geographic Local Required Required GEORGIA Geographic Local Required Not Required For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. GERMANY National National Required Required For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. GERMANY Geographic Local Required Required Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. HONG KONG Geographic Worldwide Not Required Required Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally. HONG KONG National Worldwide Not Required Required ISRAEL Geographic Local Required Required ITALY Geographic National Required Not Required For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. JAPAN Geographic Local Required Required Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. JAPAN Toll-free Worldwide Required Required Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. LATVIA Geographic National Not Required Required MALAYSIA Geographic Local Required Required Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. MALTA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. NORWAY Geographic National Not Required Required For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. NORWAY National National Not Required Required PORTUGAL Geographic Local Not Required Required For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. SINGAPORE National Worldwide Not Required Required National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. SINGAPORE Geographic National Not Required Required Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. SOUTH AFRICA Geographic Local Required Required Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. SOUTH AFRICA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. SOUTH KOREA National Local Required Required Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
One Time Activation
₹ 1000
VIRTUAL 1495 PLAN
₹1495
Per Month
Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date. * Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager. NOTE - We require government issued documentation which must have been issued within 6 months only.
EL SALVADOR
GEORGIA+
HONG KONG+
PANAMA
PERU
Country Number type End-user location Proof of identification Proof of address Address or identification requirements AUSTRIA Geographic Local Required Required Geographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user FRANCE Geographic Local Required Required GEORGIA Geographic Local Required Not Required For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. GERMANY National National Required Required For National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. GERMANY Geographic Local Required Required Individual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. HONG KONG Geographic Worldwide Not Required Required Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally. HONG KONG National Worldwide Not Required Required ISRAEL Geographic Local Required Required ITALY Geographic National Required Not Required For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. JAPAN Geographic Local Required Required Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. JAPAN Toll-free Worldwide Required Required Toll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. LATVIA Geographic National Not Required Required MALAYSIA Geographic Local Required Required Numbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. MALTA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. NORWAY Geographic National Not Required Required For geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. NORWAY National National Not Required Required PORTUGAL Geographic Local Not Required Required For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. SINGAPORE National Worldwide Not Required Required National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. SINGAPORE Geographic National Not Required Required Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. SOUTH AFRICA Geographic Local Required Required Geographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. SOUTH AFRICA National Worldwide Required Required National numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. SOUTH KOREA National Local Required Required Service activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
One Time Activation
₹ 2000
VIRTUAL 1995 PLAN
₹1995
Per Month
COLOMBIA
THAILAND
Country
Description
Argentina
Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina
TollFree numbers are not reachable from other countries than Argentina.
Argentina
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina
T.38 is not supported.
Argentina
SMS is not supported.
Australia
TollFree numbers with areacode 1300 are shared cost numbers
Australia
TollFree numbers with area code 13 are Special numbers
Australia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia
For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia
Australia Special numbers cannot be cancelled before 10 months
Australia
TollFree may not be reachable from other countries than Australia.
Australia
Calling a tollfree number from a mobile phone is not free of charge.
Australia
FAX is not supported.
Australia
SMS is supported only on Virtual Mobile numbers.
Australia
Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia
Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia
TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria
For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria
Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria
World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria
For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria
Toll-Free numbers are not reachable from other countries than Austria.
Austria
Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria
FAX is not supported.
Austria
SMS is supported only on Mobile numbers
Austria
Outbound SMSs are limited to 2000 messages per day for Austria.
Austria
International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium
Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium
Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium
Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium
FAX is not supported.
Belgium
SMS is supported only on Virtual Mobile numbers.
Belgium
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium
Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil
Numbers cannot be assigned to residents or companies registered in Brazil
Brazil
Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil
Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil
Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil
SMS is supported only on Virtual Mobile numbers
Brazil
FAX is not supported.
Brazil
TollFree numbers are not reachable from other countries than Brazil.
Brazil
In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil
International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil
SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil
Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria
When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria
Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria
Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria
T.38 is not supported.
Bulgaria
Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada
Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada
TollFree numbers are reachable from Canada and US mainland (48 states)
Canada
TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada
FAX is not supported.
Canada
Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada
Outbound SMSs are limited to 1000 messages per day for Canada.
Canada
International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile
T.38 is not supported.
Chile
SMS is not supported.
Chile
Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile
Intermittent international reachability issues have been reported.
China
For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China
TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China
Numbers cannot be assigned to residents or companies registered in China.
China
Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China
SMS is not supported on TollFree numbers.
China
T.38 is not supported.
China
FAX is not supported.
China
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China
Intermittent international reachability problems for voice calls may occur on all types of numbers.
China
TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia
Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia
Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia
For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia
Intermittent international reachability and DTMF issues may prevail.
Colombia
T.38 is not supported.
Colombia
SMS is not supported.
Colombia
TollFree numbers are not reachable from other countries than Colombia.
Colombia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia
As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia
For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia
TollFree numbers are not reachable from other countries than Croatia.
Croatia
FAX is not supported.
Croatia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia
T38 is not supported for the country
Cyprus
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus
Toll Free numbers are not reachable from payphones.
Cyprus
T.38 is not supported.
Cyprus
Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus
FAX is not supported.
Cyprus
FAX is not supported.
Czechia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia
TollFree numbers (range 828) are not reachable from Mobiles
Czechia
TollFree numbers are not reachable from other countries than Czech Republic.
Czechia
FAX is not supported.
Czechia
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia
Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia
Virtual Mobile numbers do not support delivery reports.
Czechia
SMS is supported only on Virtual Mobile numbers
Denmark
There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark
For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark
Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark
TollFree numbers are not reachable from other countries than Denmark.
Denmark
SMS is supported only on Virtual Mobile numbers
Denmark
FAX is not supported.
Denmark
Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic
Intermittent international reachability issues have been reported.
Dominican Republic
FAX is not supported.
Dominican Republic
SMS is not supported.
Dominican Republic
Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt
TollFree numbers are un-reachable outside of Egypt
Egypt
Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador
Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador
FAX is not supported.
El Salvador
SMS is not supported.
El Salvador
Intermittent international reachability issues have been reported.
Estonia
FAX is not supported.
Estonia
International reachability on National number type is not guaranteed from outside of Estonia.
Estonia
Outbound calling to Estonia Premium rate numbers is not supported.
Estonia
Toll-free numbers are only reachable from within Estonia.
Finland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland
FAX is not supported.
Finland
SMS is supported only on Virtual Mobile numbers
Finland
Outbound SMSs are limited to 2000 messages per day for Finland.
Finland
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France
For geographic numbers please contact your account Sales Account Manager regarding required documents.
France
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France
For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France
Mobile numbers cannot be used for calling card or conference applications.
France
Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France
Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France
FAX is not supported.
France
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France
Outbound SMSs are limited to 2000 messages per day for France.
Georgia
For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia
Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia
FAX is not supported.
Georgia
FAX is not supported.
Georgia
SMS is not supported.
Germany
For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany
For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany
Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany
Individual end users are not supported only business end users can activate Germany numbers.
Germany
Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany
For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany
For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany
FAX is not supported.
Germany
FAX is not supported.
Germany
SMS is not supported.
Germany
Toll-Free numbers are not reachable from other countries than Germany.
Greece
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece
FAX is not supported.
Greece
SMS is not supported.
Greece
TollFree numbers are not reachable from other countries than Greece.
Greece
TollFree numbers are not reachable from payphones.
Hong Kong
Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong
Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong
FAX is not supported.
Hong Kong
SMS is not supported.
Hong Kong
Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary
FAX is not supported.
Hungary
SMS is not supported.
Hungary
Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia
For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia
Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia
Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland
Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland
National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland
Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland
National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland
For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland
TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland
TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland
TollFree numbers are not reachable from other countries than Ireland.
Ireland
FAX is not supported.
Ireland
SMS is not supported.
Ireland
Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland
National numbers (0818) are not reachable from outside Ireland.
Israel
Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel
Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel
P-asserted identity headers are not allowed.
Israel
SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel
TollFree numbers are not reachable from other countries than Israel.
Israel
Calling a TollFree number from a mobile phone is not free of charge.
Israel
SMS is supported only on Virtual Mobile numbers
Israel
TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel
International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel
Virtual Mobile numbers do not support delivery reports.
Israel
Mobile numbers cannot be used for conferencing services and call centers
Italy
Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy
For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy
199 numbers are reachable from Italy only.
Italy
FAX is not supported.
Italy
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy
Virtual Mobile numbers only support SMS Voice is not supported
Japan
For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan
For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan
As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan
Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan
Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan
Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan
Toll-Free numbers are not reachable from payphones.
Japan
Toll-Free numbers are not reachable from other countries than Japan.
Japan
T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan
SMS is not supported.
Japan
Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan
Outbound calling is not supported from Toll-Free numbers.
Japan
Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan
Outbound calling is only supported from Tokyo Geographic numbers.
Jordan
Numbers cannot be assigned to residents or companies registered in Jordan
Jordan
Toll free numbers are un-reachable outside of Jordan
Jordan
Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya
Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya
Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia
For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia
Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia
Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia
Geographic numbers are only reachable from within the EU.
Latvia
Toll Free numbers are only reachable from within Latvia.
Lithuania
For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania
For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania
For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania
FAX is not supported.
Lithuania
Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg
Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg
FAX is not supported.
Malaysia
Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia
A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia
All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia
Intermittent international reachability issues may prevail.
Malaysia
Intermittent DTMF issues may occur with international calls.
Malta
Outbound calling including via third parties is not allowed using Malta numbers.
Malta
National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta
SMS is not supported on any numbers.
Malta
T.38 is not supported.
Mexico
Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico
FAX is not supported.
Mexico
FAX is not supported.
Mexico
SMS is not supported.
Mexico
TollFree numbers are not reachable from other countries than Mexico.
Netherlands
Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands
Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands
Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands
FAX is not supported.
Netherlands
T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands
Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand
TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand
TollFree numbers are not reachable from other countries than New Zealand.
New Zealand
Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand
FAX is not supported.
New Zealand
SMS is not supported.
Norway
Individual end users are not supported only business end users can activate Norway numbers.
Norway
For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway
For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway
Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway
FAX is not supported.
Norway
For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway
Outbound SMSs are limited to 2000 messages per day for Norway.
Norway
International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway
Mobile numbers only support SMS support for inbound voice is not available.
Panama
The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama
Reachability issues have been reported when dialing from outside Panama.
Panama
TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama
TollFree numbers are not reachable from other countries than Panama.
Panama
T.38 is not supported.
Panama
SMS is not supported.
Peru
For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru
No CLI guaranteed.
Peru
SMS is not supported.
Peru
TollFree numbers are not reachable from other countries than Peru.
Philippines
For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines
Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines
For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines
Numbers cannot be assigned to residents or companies registered in Philippines
Philippines
Numbers cannot be used for call back applications.
Philippines
For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines
Numbers cannot be used for services offering adult content.
Philippines
TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines
A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines
Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland
Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland
Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland
SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland
FAX is not supported.
Poland
SMS messages of over 255 chars sent in one single message is not supported.
Poland
Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland
Outbound SMS are limited to 2000 messages per day per mobile number.
Poland
Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal
Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal
For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal
882 numbers are not reachable from mobiles.
Portugal
Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal
FAX is not supported.
Portugal
SMS is not supported.
Portugal
Outbound calling to Portugal Premium rate numbers is not supported.
Portugal
Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico
T.38 is not supported.
Puerto Rico
SMS is not supported.
Puerto Rico
International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico
TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar
Numbers cannot be assigned to residents or companies registered in Qatar
Qatar
TollFree numbers are un-reachable outside of Qatar
Romania
Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania
SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania
Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania
National numbers have limited international reachability for both voice and SMS.
Romania
FAX is not supported.
Romania
Outbound SMSs are limited to 2000 messages per day for Romania.
Romania
National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania
Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania
Toll Free numbers are not reachable from other countries than Romania.
Romania
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation
The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation
The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation
SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation
The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation
Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation
Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation
Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation
Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia
Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia
TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore
National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore
Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore
Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore
Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore
As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore
As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore
Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore
World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore
FAX is not supported.
Singapore
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore
Mobile numbers only support SMS Voice is not supported
Singapore
Toll-free numbers are only reachable from within Singapore
Singapore
Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia
Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia
SMS is not supported.
Slovenia
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia
T.38 is not supported.
Slovenia
SMS is not supported.
Slovenia
TollFree numbers are not reachable from other countries than Slovenia.
Slovenia
TollFree numbers are not reachable from payphones
Slovenia
Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa
Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa
Toll-free numbers are only reachable from within South Africa.
South Korea
Individual end users are not supported only business end users can activate South Korea numbers.
South Korea
Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea
Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea
SMS is not supported.
South Korea
Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea
South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain
TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain
Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain
901 numbers are not reachable from other countries than Spain.
Spain
Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain
FAX is not supported.
Spain
Toll Free numbers are not reachable from outside Spain
Sweden
For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden
Virtual Mobile numbers can only be used for Person to Person communication.
Sweden
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden
TollFree numbers are not reachable from other countries than Sweden.
Sweden
T.38 is not supported.
Sweden
SMS is supported only on Virtual Mobile numbers
Sweden
International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden
Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland
For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland
FAX is not supported.
Switzerland
SMS is not supported.
Switzerland
TollFree numbers are not reachable from other countries than Switzerland
Switzerland
TollFree numbers are not reachable from payphones.
Thailand
Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand
Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand
T.38 is not supported.
Thailand
Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey
Individual end users are not supported only business end users can activate Turkey numbers.
Turkey
For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey
Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey
National outbound calling currently does not support calling to Premium rate numbers.
Turkey
Diversion headers are not supported for outbound national calling.
United Arab Emirates
A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates
TollFree numbers are un-reachable outside of the UAE.
UK
As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK
Mobile numbers can only be used for Person to Person communication.
UK
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK
Toll-Free numbers may not be reachable from all countries.
UK
FAX is not supported.
UK
International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK
Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK
Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK
SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America
Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America
Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America
TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America
United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America
US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America
FAX is not supported.
United States of America
SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America
Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America
Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America
International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America
Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America
CNAM registration is not supported on Virtual Mobile numbers
Venezuela
TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam
The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam
Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam
Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam
Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam
International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam
Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam
Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.)
Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
One Time Activation
₹ 2000
Accounts
Free Trial
Projects
Domains
Your Text
Your Text
CONFERENCE USA 50
₹495
Per Month
USA Virtual Number
Activation Fee
2,000/-
CONFERENCE UK 50
₹795
Per Month
UK Virtual Number
Activation Fee
2,000/-
CONFERENCE AUS 50
₹995
Per Month
AUS Virtual Number
Activation Fee
2,000/-
CONFERENCE WORLD 50
₹1495
Per Month
Argentina Dominican Republic Latvia Romania Australia El Salvador Lithuania Singapore Austria Estonia Luxemburg Slovakia Bahrain Finland Malta Slovenia Belgium France Malaysia South Africa Brazil Georgia Mexico South Korea Bulgaria Germany Netherlands Spain Canada Greece New-Zealand Sweden Chile Hong Kong Norway Switzerland Colombia Hungary Panama Turkey Croatia Ireland Peru United Kingdom Cyprus Israel Poland United-States Czech Republic Italy Portugal Denmark Japan Puerto Rico
Activation Fee
2,000/-