Remote Working Solutions

International Cloud Pbx Plans
It’s simple, if you don’t have a World Phone connection, you will be paying more for every international call you make. With World Phone you can save up to 90% on ISD calls. Choose from our amazing talk plans to 22 countries, talk unlimited and save unlimited. That too with unmatched voice quality and 24X7 service back up. That’s not all you don’t even need a computer to make use of this marvel of technology! Unlike many VoIP providers in the market, World Phone is completely legal and is a class ‘A’ Internet Telephony Service Provider licensed by the Dept. of Telecommunication, Govt. of India.



Accounts

Projects

GOLD USA/CANADA

₹2195

 Per Month **

Unlimited Calls to USA/CANADA

USA/Canada Virtual Number

GOLD UK 

3295

  Per Month **

*Unlimited Calls to UK/USA/Canada

USA or UK or Canada Virtual Number

GOLD AUSTRALIA

₹3845

  Per Month **

Unlimited Calls to AUS

Unlimited Calls to USA

Unlimited Calls to Canada

*Unlimited Calls to UK

*AUS Virtual Number

USA Virtual Number

GOLD WORLD 

₹5495

 Per Month **

Unlimited Calls to USA

Unlimited Calls to Canada

*Unlimited Calls to UK

*Unlimited Calls to AUS

Calls can be made to these countries on Mobiles also
Countries Price Rs./mn.
Australia 00.95
Brazil 00.95
Canada* 00.95
Germany 00.95
Ireland* 00.95
Israel 00.95
Italy 00.95
New-Zealand 00.95
Norway* 00.95
Puerto Rico* 00.95
Romania 00.95
Slovakia 00.95
South Korea 00.95
Sweden 00.95
United Kingdom 00.95
USA* 00.95
* Calls can be made to these countries on Mobiles also

USA Virtual Number

Choose a Virtual Number from Any of These Countries
Argentina Dominican Republic Japan+ Slovakia
Australia El Salvador Latvia+ Slovenia
Belgium Estonia Lithuania Sweden
Brazil Finland Malaysia United Kingdom
Canada Georgia+ Mexico United States
Chile Greece Netherlands
Colombia Hong Kong+ Panama
Croatia Hungary Peru
Cyprus Ireland Poland
Czech Republic Israel+ Puerto Rico
Denmark Italy+ Romania
Address proof is required for these countries

CountryNumber typeEnd-user locationProof of identificationProof of addressAddress or identification requirements
AUSTRIAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCEGeographicLocalRequiredRequired 
GEORGIAGeographicLocalRequiredNot RequiredFor geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANYNationalNationalRequiredRequiredFor National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANYGeographicLocalRequiredRequiredIndividual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONGGeographicWorldwideNot RequiredRequiredGeographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONGNationalWorldwideNot RequiredRequired
ISRAELGeographicLocalRequiredRequired

Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.


Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.

ITALYGeographicNationalRequiredNot RequiredFor geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPANGeographicLocalRequiredRequiredGeographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPANToll-freeWorldwideRequiredRequiredToll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIAGeographicNationalNot RequiredRequired 
MALAYSIAGeographicLocalRequiredRequiredNumbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAYGeographicNationalNot RequiredRequiredFor geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAYNationalNationalNot RequiredRequired
PORTUGALGeographicLocalNot RequiredRequiredFor geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORENationalWorldwideNot RequiredRequiredNational numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPOREGeographicNationalNot RequiredRequiredGeographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREANationalLocalRequiredRequiredService activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.



Accounts

Free Trial

Projects

Domains

SILVER PLUS USA/CANADA

₹1095

 Per Month **

700 Minutes

USA/Canada Virtual Number

SILVER PLUS UK 

₹1425

 Per Month **

700 Minutes

UK or USA or Canada Virtual Number

SILVER PLUS AUSTRALIA

₹1645

 Per Month **

700 Minutes

AUS Virtual Number

USA Virtual Number

 SILVER PLUS WORLD 

₹2195

 Per Month **

700 Minutes

USA Virtual Number

 

Choose a Virtual Number from Any of These Countries
Argentina Dominican Republic Japan+ Slovakia
Australia El Salvador Latvia+ Slovenia
Belgium Estonia Lithuania Sweden
Brazil Finland Malaysia United Kingdom
Canada Georgia+ Mexico United States
Chile Greece Netherlands
Colombia Hong Kong+ Panama
Croatia Hungary Peru
Cyprus Ireland Poland
Czech Republic Israel+ Puerto Rico
Denmark Italy+ Romania
Address proof is required for these countries

CountryNumber typeEnd-user locationProof of identificationProof of addressAddress or identification requirements
AUSTRIAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCEGeographicLocalRequiredRequired 
GEORGIAGeographicLocalRequiredNot RequiredFor geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANYNationalNationalRequiredRequiredFor National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANYGeographicLocalRequiredRequiredIndividual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONGGeographicWorldwideNot RequiredRequiredGeographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONGNationalWorldwideNot RequiredRequired
ISRAELGeographicLocalRequiredRequired

Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.


Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.

ITALYGeographicNationalRequiredNot RequiredFor geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPANGeographicLocalRequiredRequiredGeographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPANToll-freeWorldwideRequiredRequiredToll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIAGeographicNationalNot RequiredRequired 
MALAYSIAGeographicLocalRequiredRequiredNumbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAYGeographicNationalNot RequiredRequiredFor geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAYNationalNationalNot RequiredRequired
PORTUGALGeographicLocalNot RequiredRequiredFor geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORENationalWorldwideNot RequiredRequiredNational numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPOREGeographicNationalNot RequiredRequiredGeographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREANationalLocalRequiredRequiredService activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
 



Accounts

Accounts

Free Trial

Projects

Domains

VIRTUAL 495 PLAN

₹495

Per Month

Countries
AUSTRALIA BELGIUM CANADA CROATIA CZECH REPUBLIC
DENMARK FINLAND FRANCE+ GREECE HUNGARY
IRELAND ISRAEL+ ITALY+ JAPAN+ LATVIA+
LITHUANIA LUXEMBOURG* NETHERLANDS NEW ZEALAND NORWAY+*
POLAND PORTUGAL+ ROMANIA SLOVAKIA SLOVENIA
SOUTH AFRICA+ SWEDEN UNITED KINGDOM UNITED STATES
Address proof is required for these countries

CountryNumber typeEnd-user locationProof of identificationProof of addressAddress or identification requirements
AUSTRIAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCEGeographicLocalRequiredRequired 
GEORGIAGeographicLocalRequiredNot RequiredFor geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANYNationalNationalRequiredRequiredFor National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANYGeographicLocalRequiredRequiredIndividual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONGGeographicWorldwideNot RequiredRequiredGeographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONGNationalWorldwideNot RequiredRequired
ISRAELGeographicLocalRequiredRequired

Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.


Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.

ITALYGeographicNationalRequiredNot RequiredFor geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPANGeographicLocalRequiredRequiredGeographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPANToll-freeWorldwideRequiredRequiredToll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIAGeographicNationalNot RequiredRequired 
MALAYSIAGeographicLocalRequiredRequiredNumbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAYGeographicNationalNot RequiredRequiredFor geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAYNationalNationalNot RequiredRequired
PORTUGALGeographicLocalNot RequiredRequiredFor geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORENationalWorldwideNot RequiredRequiredNational numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPOREGeographicNationalNot RequiredRequiredGeographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREANationalLocalRequiredRequiredService activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

One Time Activation 

₹ 1000

VIRTUAL 995 PLAN

₹995

Per Month

Countries
ARGENTINA AUSTRIA+* BRAZIL BULGARIA* CHILE
CYPRUS DOMINICAN REPUBLIC MALAYSIA+ MEXICO PUERTO RICO
SINGAPORE+
Address proof is required for these countries

CountryNumber typeEnd-user locationProof of identificationProof of addressAddress or identification requirements
AUSTRIAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCEGeographicLocalRequiredRequired 
GEORGIAGeographicLocalRequiredNot RequiredFor geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANYNationalNationalRequiredRequiredFor National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANYGeographicLocalRequiredRequiredIndividual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONGGeographicWorldwideNot RequiredRequiredGeographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONGNationalWorldwideNot RequiredRequired
ISRAELGeographicLocalRequiredRequired

Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.


Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.

ITALYGeographicNationalRequiredNot RequiredFor geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPANGeographicLocalRequiredRequiredGeographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPANToll-freeWorldwideRequiredRequiredToll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIAGeographicNationalNot RequiredRequired 
MALAYSIAGeographicLocalRequiredRequiredNumbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAYGeographicNationalNot RequiredRequiredFor geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAYNationalNationalNot RequiredRequired
PORTUGALGeographicLocalNot RequiredRequiredFor geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORENationalWorldwideNot RequiredRequiredNational numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPOREGeographicNationalNot RequiredRequiredGeographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREANationalLocalRequiredRequiredService activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

One Time Activation 

₹ 1000

VIRTUAL 1495 PLAN

₹1495

Per Month

Countries
EL SALVADOR GEORGIA+ HONG KONG+ PANAMA PERU
Address proof is required for these countries

CountryNumber typeEnd-user locationProof of identificationProof of addressAddress or identification requirements
AUSTRIAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user
FRANCEGeographicLocalRequiredRequired 
GEORGIAGeographicLocalRequiredNot RequiredFor geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
GERMANYNationalNationalRequiredRequiredFor National numbers, the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
GERMANYGeographicLocalRequiredRequiredIndividual end users are not supported, only business end users can activate Germany numbers.For Geographic numbers, a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to Bandwidth the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
HONG KONGGeographicWorldwideNot RequiredRequiredGeographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. The address location of the end user can be anywhere globally.
HONG KONGNationalWorldwideNot RequiredRequired
ISRAELGeographicLocalRequiredRequired

Geographic numbers used by Individual End Users/Subscribers - Before service activation, the Customer shall provide the complete name and ID number of the subscriber as well as the address of the subscriber in the relevant geographic area of the number. For validation purposes, the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.


Geographic numbers used by corporate End Users/Subscribers - Before service activation, the Customer shall provide the subscriber's company name, VAT number, as well as the address of the subscriber in the relevant geographic area of the number. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.

ITALYGeographicNationalRequiredNot RequiredFor geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number, name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users, the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required, name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
JAPANGeographicLocalRequiredRequiredGeographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
JAPANToll-freeWorldwideRequiredRequiredToll-free numbers require a worldwide address as well as supporting identity and address proofs. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
LATVIAGeographicNationalNot RequiredRequired 
MALAYSIAGeographicLocalRequiredRequiredNumbers cannot be assigned to residents or companies registered in Malaysia. Documents from any country apart from Malaysia will be accepted. All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use.
MALTANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
NORWAYGeographicNationalNot RequiredRequiredFor geographical/landline, national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
NORWAYNationalNationalNot RequiredRequired
PORTUGALGeographicLocalNot RequiredRequiredFor geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
SINGAPORENationalWorldwideNot RequiredRequiredNational numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
SINGAPOREGeographicNationalNot RequiredRequiredGeographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
SOUTH AFRICAGeographicLocalRequiredRequiredGeographic numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
SOUTH AFRICANationalWorldwideRequiredRequiredNational numbers require an address, proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
SOUTH KOREANationalLocalRequiredRequiredService activation on national numbers require (1) an address within South Korea, (2) a South Korean business registration certificate issued within the last 6 months attesting to the address, and (3) proof of identification of the legal representative (ID, Passport or Korean Driving License).
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

* Purchase Restrictions - You cannot purchase numbers from this type since special terms and conditions apply. Please contact your account manager.

NOTE - We require government issued documentation which must have been issued within 6 months only.

One Time Activation 

₹ 2000

VIRTUAL 1995 PLAN

₹1995

Per Month

Countries
COLOMBIA THAILAND
Service Restriction
Country Description
Argentina Virtual Numbers from Argentina can not be assigned to companies based in Argentina.
Argentina TollFree numbers are not reachable from other countries than Argentina.
Argentina International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Argentina T.38 is not supported.
Argentina SMS is not supported.
Australia TollFree numbers with areacode 1300 are shared cost numbers
Australia TollFree numbers with area code 13 are Special numbers
Australia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Australia For Virtual Mobile numbers the customer will submit to World Phone within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected.
Australia Australia Special numbers cannot be cancelled before 10 months
Australia TollFree may not be reachable from other countries than Australia.
Australia Calling a tollfree number from a mobile phone is not free of charge.
Australia FAX is not supported.
Australia SMS is supported only on Virtual Mobile numbers.
Australia Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price)
Australia Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia.
Australia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Australia TollFree Special 13 numbers may not be reachable from other countries than Australia.
Austria For Mobile numbers the customer will submit to World Phone: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required.
Austria Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center.
Austria World Phone's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.
Austria For national numbers the location of the end user (place of residence/business) must be within Austria.
Austria Toll-Free numbers are not reachable from other countries than Austria.
Austria Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed
Austria FAX is not supported.
Austria SMS is supported only on Mobile numbers
Austria Outbound SMSs are limited to 2000 messages per day for Austria.
Austria International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Belgium Virtual Mobile numbers cannot be used for calling card or conference applications.
Belgium Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information.
Belgium Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium.
Belgium FAX is not supported.
Belgium SMS is supported only on Virtual Mobile numbers.
Belgium International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Belgium Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number
Brazil Numbers cannot be assigned to residents or companies registered in Brazil
Brazil Virtual Mobile numbers cannot be used for calling card or conference applications.
Brazil For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Brazil Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers
Brazil Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71).
Brazil SMS is supported only on Virtual Mobile numbers
Brazil FAX is not supported.
Brazil TollFree numbers are not reachable from other countries than Brazil.
Brazil In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.
Brazil International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil.
Brazil SMS does not support non-latin special characters (characters in other languages are not supported)
Brazil For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Brazil Outbound SMSs are limited to 2000 messages per day for Brazil.
Bulgaria When necessary World Phone will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC)
Bulgaria Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use.
Bulgaria Toll-free numbers require the name and address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Bulgaria T.38 is not supported.
Bulgaria Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed
Canada Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).
Canada Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
Canada TollFree numbers are reachable from Canada and US mainland (48 states)
Canada TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed.
Canada FAX is not supported.
Canada Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS.
Canada Outbound SMSs are limited to 1000 messages per day for Canada.
Canada International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Chile T.38 is not supported.
Chile SMS is not supported.
Chile Reachability issues have been reported when dialing 44 national numbers from outside Chile.
Chile Intermittent international reachability issues have been reported.
China For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service.
China TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users.
China Numbers cannot be assigned to residents or companies registered in China.
China Customer agrees that end-user personal information provided to World Phone in the scope of the provision of the service is transferred to World Phone's partners as specified in the Terms of Sale.
China SMS is not supported on TollFree numbers.
China T.38 is not supported.
China FAX is not supported.
China Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
China Intermittent international reachability problems for voice calls may occur on all types of numbers.
China TollFree Shared Cost (National) numbers can only be reachable from China.
Colombia Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless   we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _
Colombia Numbers cannot be assigned to residents or companies registered in Colombia.
Colombia For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Colombia Intermittent international reachability and DTMF issues may prevail.
Colombia T.38 is not supported.
Colombia SMS is not supported.
Colombia TollFree numbers are not reachable from other countries than Colombia.
Colombia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Colombia As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification.
Croatia For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Croatia For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to World Phone the required the end user activation information before activating the number. Upon World Phone specific request and no later than 24 hours since receiving the request the Customer will provide to World Phone the proof of the end user identity. If the proof(s) are not received by World Phone within 24 hours since the request the number will be disconnected and further legal actions may be taken by World Phone.
Croatia TollFree numbers are not reachable from other countries than Croatia.
Croatia FAX is not supported.
Croatia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Croatia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Croatia T38 is not supported for the country
Cyprus For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Cyprus Toll Free numbers are not reachable from payphones.
Cyprus T.38 is not supported.
Cyprus Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to World Phone Toll Free numbers).
Cyprus FAX is not supported.
Cyprus FAX is not supported.
Czechia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia For Virtual Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Czechia TollFree numbers (range 828) are not reachable from Mobiles
Czechia TollFree numbers are not reachable from other countries than Czech Republic.
Czechia FAX is not supported.
Czechia Virtual Mobile numbers only support SMS support for inbound voice is not available.
Czechia Outbound SMSs are limited to 2000 messages per day for the Czech Republic.
Czechia International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Czechia Virtual Mobile numbers do not support delivery reports.
Czechia SMS is supported only on Virtual Mobile numbers
Denmark There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by World Phone are classified as ""geographical"" in our systems but can be used for all cities.
Denmark For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to World Phone the required information before activating the number and will keep the information updated during use. Upon request of World Phone customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected.
Denmark Virtual Mobile numbers cannot be used for calling card or conference applications.
Denmark TollFree numbers are not reachable from other countries than Denmark.
Denmark SMS is supported only on Virtual Mobile numbers
Denmark FAX is not supported.
Denmark Outbound SMSs are limited to 2000 messages per day for Denmark.
Denmark International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592.
Dominican Republic Intermittent international reachability issues have been reported.
Dominican Republic FAX is not supported.
Dominican Republic SMS is not supported.
Dominican Republic Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days notice period due to scarcity of number resourcing within the range in operation.
Egypt TollFree numbers are un-reachable outside of Egypt
Egypt Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only.
El Salvador Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless   we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _
El Salvador FAX is not supported.
El Salvador SMS is not supported.
El Salvador Intermittent international reachability issues have been reported.
Estonia FAX is not supported.
Estonia International reachability on National number type is not guaranteed from outside of Estonia.
Estonia Outbound calling to Estonia Premium rate numbers is not supported.
Estonia Toll-free numbers are only reachable from within Estonia.
Finland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Finland Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Finland FAX is not supported.
Finland SMS is supported only on Virtual Mobile numbers
Finland Outbound SMSs are limited to 2000 messages per day for Finland.
Finland International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Finland For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
France For geographic numbers please contact your account Sales Account Manager regarding required documents.
France For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use.
France For mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required.
France Mobile numbers cannot be used for calling card or conference applications.
France Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties.
France Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.
France FAX is not supported.
France International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
France Outbound SMSs are limited to 2000 messages per day for France.
Georgia For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Georgia Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Georgia FAX is not supported.
Georgia FAX is not supported.
Georgia SMS is not supported.
Germany For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use.
Germany For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager
Germany Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Germany Individual end users are not supported only business end users can activate Germany numbers.
Germany Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 day notice period due to scarcity of number resourcing within the range in operation.
Germany For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines.
Germany For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party.
Germany FAX is not supported.
Germany FAX is not supported.
Germany SMS is not supported.
Germany Toll-Free numbers are not reachable from other countries than Germany.
Greece For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Greece FAX is not supported.
Greece SMS is not supported.
Greece TollFree numbers are not reachable from other countries than Greece.
Greece TollFree numbers are not reachable from payphones.
Hong Kong Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only.
Hong Kong Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Hong Kong Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only.
Hong Kong Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Hong Kong FAX is not supported.
Hong Kong SMS is not supported.
Hong Kong Toll-free: Reachibility from a payphone cannot be guaranteed
Hungary For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Hungary FAX is not supported.
Hungary SMS is not supported.
Hungary Reachability issues have been reported when dialing TollFree numbers from outside Hungary.
Indonesia For Mobile numbers prior to number assignment World Phone requires the intended use case per order. Please contact your Sales Account Manager for further clarification.
Indonesia Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally.
Indonesia International reachability is not guaranteed for SMS and inbound voice on Mobile numbers.
Indonesia Outbound SMS are limited to 1000 messages per day per mobile number.
Indonesia Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Ireland Intended end user use for National numbers are required for the provisioning of a new number. If requested by World Phone Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected.
Ireland National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification.
Ireland Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification.
Ireland For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Ireland National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification.
Ireland For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland
Ireland TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones.
Ireland TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones.
Ireland TollFree numbers are not reachable from other countries than Ireland.
Ireland FAX is not supported.
Ireland SMS is not supported.
Ireland Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012.
Ireland National numbers (0818) are not reachable from outside Ireland.
Israel Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date.
Israel Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date.
Israel P-asserted identity headers are not allowed.
Israel SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal.
Israel Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
Israel TollFree numbers are not reachable from other countries than Israel.
Israel Calling a TollFree number from a mobile phone is not free of charge.
Israel SMS is supported only on Virtual Mobile numbers
Israel TollFree numbers purchased after February 3rd 2014 are not reachable from payphones
Israel International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Israel Virtual Mobile numbers do not support delivery reports.
Israel Mobile numbers cannot be used for conferencing services and call centers
Italy Customers or end users conducting call center activities must be notified/registered operators with the local regulator.
Italy For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to World Phone the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use.
Italy 199 numbers are reachable from Italy only.
Italy FAX is not supported.
Italy Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Italy Virtual Mobile numbers only support SMS Voice is not supported
Japan For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents.
Japan For geographic numbers please contact your account Sales Account Manager regarding required documents.
Japan As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information.
Japan Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Japan Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required address and supporting documentation before activating the number and shall keep the information updated during use.
Japan Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to World Phone the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use.
Japan Toll-Free numbers are not reachable from payphones.
Japan Toll-Free numbers are not reachable from other countries than Japan.
Japan T.38 is supported for Virtual Numbers purchased after 31/10/2012.
Japan SMS is not supported.
Japan Outbound calling to Japanese Premium Rate is not supported from Geographic numbers.
Japan Outbound calling is not supported from Toll-Free numbers.
Japan Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers.
Japan Outbound calling is only supported from Tokyo Geographic numbers.
Jordan Numbers cannot be assigned to residents or companies registered in Jordan
Jordan Toll free numbers are un-reachable outside of Jordan
Jordan Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile
Kenya Toll Free: Service is available to businesses and service providers registered outside of Kenya only.
Kenya Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address
Latvia For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to World Phone the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use.
Latvia For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by World Phone can be used for any cities within Latvia.
Latvia Mobile numbers support SMS only. Voice on Mobile numbers is not supported.
Latvia Outbound SMS from Mobile numbers are limited to 2000 messages per day per number.
Latvia Geographic numbers are only reachable from within the EU.
Latvia Toll Free numbers are only reachable from within Latvia.
Lithuania For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with World Phone. Upon World Phone specific request the Customer will then need to provide the proof of identification. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania.
Lithuania SMS to 112 is not available. Customer shall inform end users of this restriction in writing.
Lithuania For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania.
Lithuania For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon World Phone specific request the Customer will then need to provide the proof of address. If the proof is not received by World Phone within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken.
Lithuania FAX is not supported.
Lithuania Virtual Mobile numbers only support SMS support for inbound voice is not available.
Lithuania Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Luxembourg For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Luxembourg Toll-Free numbers are not reachable from countries outside of Luxembourg.
Luxembourg FAX is not supported.
Malaysia Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information.
Malaysia A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification.
Malaysia All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers.
Malaysia Intermittent international reachability issues may prevail.
Malaysia Intermittent DTMF issues may occur with international calls.
Malta Outbound calling including via third parties is not allowed using Malta numbers.
Malta National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company.
Malta SMS is not supported on any numbers.
Malta T.38 is not supported.
Mexico Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
Mexico FAX is not supported.
Mexico FAX is not supported.
Mexico SMS is not supported.
Mexico TollFree numbers are not reachable from other countries than Mexico.
Netherlands Toll free numbers are to be ordered by World Phone with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents.
Netherlands For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Netherlands Toll free numbers are not reachable from other countries than the Netherlands.
Netherlands Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
Netherlands FAX is not supported.
Netherlands T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014.
Netherlands Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Netherlands Virtual Mobile numbers only support SMS support for inbound voice is not available.
New Zealand TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers.
New Zealand TollFree numbers are not reachable from other countries than New Zealand.
New Zealand Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code.
New Zealand FAX is not supported.
New Zealand SMS is not supported.
Norway Individual end users are not supported only business end users can activate Norway numbers.
Norway For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to World Phone the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use.
Norway For Mobile numbers the customer will submit to World Phone name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected.
Norway Calling a Toll-Free number from a mobile phone or payphone may not be free of charge.
Norway FAX is not supported.
Norway For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected.
Norway Outbound SMSs are limited to 2000 messages per day for Norway.
Norway International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Norway Mobile numbers only support SMS support for inbound voice is not available.
Panama The location of the end user (place of residence/business) must be within the country. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Panama Reachability issues have been reported when dialing from outside Panama.
Panama TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
Panama TollFree numbers are not reachable from other countries than Panama.
Panama T.38 is not supported.
Panama SMS is not supported.
Peru For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to World Phone the required address before activating the number and keep the information updated during use.
Peru No CLI guaranteed.
Peru SMS is not supported.
Peru TollFree numbers are not reachable from other countries than Peru.
Philippines For TollFree Special (Geographic) numbers before activating the number the customer will submit to World Phone: name and address and proof of address and keep the information updated during use.
Philippines Philippines Mobile can only be purchased by customers who are based outside of the Philippines.
Philippines For TollFree Special (Mobile) numbers before activating the number the customer will submit to World Phone: name and address proof of address and proof of ID and keep the information updated during use.
Philippines Numbers cannot be assigned to residents or companies registered in Philippines
Philippines Numbers cannot be used for call back applications.
Philippines For TollFree Toll free numbers within 24 hours of receiving World Phone's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected.
Philippines Numbers cannot be used for services offering adult content.
Philippines TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks.
Philippines A single TollFree Toll Free number can have no more than 50 simultaneous calls.
Philippines Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound.
Poland Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected.
Poland Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers.
Poland SMS cannot be used for sending automated unsolicited direct marketing communications.
Poland FAX is not supported.
Poland SMS messages of over 255 chars sent in one single message is not supported.
Poland Diversion headers are not supported on inbound call flows on Mobile numbers (calls to World Phone Mobile numbers).
Poland Outbound SMS are limited to 2000 messages per day per mobile number.
Poland Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party.
Portugal Local address is required for nomadic numbers (030 range). This info will be sent to World Phone within 24 hours of receiving the request otherwise the number may be disconnected.
Portugal For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to World Phone the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use.
Portugal 882 numbers are not reachable from mobiles.
Portugal Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga
Portugal FAX is not supported.
Portugal SMS is not supported.
Portugal Outbound calling to Portugal Premium rate numbers is not supported.
Portugal Calls to international Portuguese TF numbers (8008) will not connect when dialing locally.
Puerto Rico T.38 is not supported.
Puerto Rico SMS is not supported.
Puerto Rico International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA).
Puerto Rico TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico.
Qatar Numbers cannot be assigned to residents or companies registered in Qatar
Qatar TollFree numbers are un-reachable outside of Qatar
Romania Geographic numbers require an address and proof of address of the end user. This information must be provided to World Phone if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number.
Romania SMS to 112 is not available. Customers shall inform end users of the restriction in writing.
Romania Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks.
Romania National numbers have limited international reachability for both voice and SMS.
Romania FAX is not supported.
Romania Outbound SMSs are limited to 2000 messages per day for Romania.
Romania National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone.
Romania Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania.
Romania Toll Free numbers are not reachable from other countries than Romania.
Romania Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Russian Federation The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to World Phone the required documentation before activating the number and the customer will also keep this information updated during use.
Russian Federation The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please
Russian Federation SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients.
Russian Federation The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia.
Russian Federation Unit Telecom advises that SIP Privacy header is not supported.
Russian Federation Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers.
Russian Federation Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers
Russian Federation Unit Telecom advises that outbound calling privacy is not guaranteed.
Saudi Arabia Numbers cannot be assigned to residents or companies registered in Saudi Arabia.
Saudi Arabia TollFree numbers are un-reachable outside of Saudi Arabia.
Singapore National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use.
Singapore Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use.
Singapore Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use.
Singapore Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only.
Singapore As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only.
Singapore As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers.
Singapore Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use.
Singapore World Phone will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls.
Singapore FAX is not supported.
Singapore Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Singapore Mobile numbers only support SMS Voice is not supported
Singapore Toll-free numbers are only reachable from within Singapore
Singapore Toll-free: Reachability from a payphone cannot be guaranteed
Slovakia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovakia Toll-Free numbers are not reachable from other countries than Slovakia.
Slovakia SMS is not supported.
Slovenia For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Slovenia T.38 is not supported.
Slovenia SMS is not supported.
Slovenia TollFree numbers are not reachable from other countries than Slovenia.
Slovenia TollFree numbers are not reachable from payphones
Slovenia Anonymous calls on TollFree numbers will be charged as mobile originated.
South Africa Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number.
South Africa Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally.
South Africa Reachability issues have been reported when dialling geographic numbers from outside South Africa.
South Africa Toll-free numbers are only reachable from within South Africa.
South Korea Individual end users are not supported only business end users can activate South Korea numbers.
South Korea Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a World Phone number in the caller ID.
South Korea Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License).
South Korea SMS is not supported.
South Korea Intermittent international reachability problems for voice and fax calls may occur on all types of numbers.
South Korea South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
Spain TollFree numbers with area codes 901 are shared cost numbers for which World Phone charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers.
Spain For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Spain Reachability issues have been reported when dialing 518 national numbers from outside Spain.
Spain 901 numbers are not reachable from other countries than Spain.
Spain Reachability issues have been reported when dialing 902 national numbers from outside Spain
Spain FAX is not supported.
Spain Toll Free numbers are not reachable from outside Spain
Sweden For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Sweden Virtual Mobile numbers can only be used for Person to Person communication.
Sweden Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
Sweden TollFree numbers are not reachable from other countries than Sweden.
Sweden T.38 is not supported.
Sweden SMS is supported only on Virtual Mobile numbers
Sweden International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
Sweden Outbound SMSs are limited to 2000 messages per day for Sweden.
Switzerland For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by World Phone Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected.
Switzerland FAX is not supported.
Switzerland SMS is not supported.
Switzerland TollFree numbers are not reachable from other countries than Switzerland
Switzerland TollFree numbers are not reachable from payphones.
Thailand Numbers cannot be assigned to residents or companies registered in Thailand.
Thailand Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand.
Thailand T.38 is not supported.
Thailand Diversion headers are not supported on inbound call flows (calls to World Phone numbers).
Turkey Individual end users are not supported only business end users can activate Turkey numbers.
Turkey For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification.
Turkey Toll-free numbers with area code 811 are only reachable from the Turk Telecom network.
Turkey National outbound calling currently does not support calling to Premium rate numbers.
Turkey Diversion headers are not supported for outbound national calling.
United Arab Emirates A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents.
United Arab Emirates Numbers cannot be assigned to residents or companies registered in the United Arab Emirates
United Arab Emirates TollFree numbers are un-reachable outside of the UAE.
UK As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents.
UK Mobile numbers can only be used for Person to Person communication.
UK Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers.
UK Toll-Free numbers may not be reachable from all countries.
UK FAX is not supported.
UK International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441.
UK Outbound SMSs are limited to 5000 messages per day from mobile numbers.
UK Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
UK SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents.
United States of America Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager.
United States of America Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers.
United States of America TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada.
United States of America United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.
United States of America US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by World Phone upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.
United States of America FAX is not supported.
United States of America SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel).
United States of America Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA.
United States of America Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 World Phone will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link "from World Phone" or "bi-directional" specification) World Phone cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction.
United States of America International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability.
United States of America Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers
United States of America CNAM registration is not supported on Virtual Mobile numbers
Venezuela TollFree numbers are not reachable from other countries than the Venezuela.
Viet Nam The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by World Phone proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use.
Viet Nam Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out.
Viet Nam Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam.
Viet Nam Customer and end users shall not use the services to subvert or incite against the Vietnamese government.
Viet Nam International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon.
Viet Nam Outbound SMS are limited to 2000 messages per day per Virtual Number number.
Viet Nam Mobile numbers only support SMS Voice is not supported.
Virgin Islands (U.S.) Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands.

One Time Activation 

₹ 2000



Accounts

Free Trial

Projects

Domains

Your Text

Your Text

CONFERENCE USA 50

₹495

Per Month

USA Virtual Number 

Activation Fee 

2,000/-

Additional Features
  • Fully developed web based conference facility
  • Connect up-to 50 guests concurrently
  • Dial –in & dial out
  • Guest announcement
  • Web based monitoring
  • Auto schedule of conference
  • Conference records can be mailed to administrator ID
  • Public and/or Private conference
  • With or without password
 

CONFERENCE UK 50

₹795

Per Month

UK Virtual Number 

Activation Fee 

2,000/-

Additional Features
  • Fully developed web based conference facility
  • Connect up-to 50 guests concurrently
  • Dial –in & dial out
  • Guest announcement
  • Web based monitoring
  • Auto schedule of conference
  • Conference records can be mailed to administrator ID
  • Public and/or Private conference
  • With or without password
 

CONFERENCE AUS 50

₹995

Per Month

AUS Virtual Number 

Activation Fee 

2,000/-

Additional Features
  • Fully developed web based conference facility
  • Connect up-to 50 guests concurrently
  • Dial –in & dial out
  • Guest announcement
  • Web based monitoring
  • Auto schedule of conference
  • Conference records can be mailed to administrator ID
  • Public and/or Private conference
  • With or without password
 

CONFERENCE WORLD 50

₹1495

Per Month


Countries

ArgentinaDominican RepublicLatviaRomania
AustraliaEl SalvadorLithuaniaSingapore
AustriaEstoniaLuxemburgSlovakia
BahrainFinlandMaltaSlovenia
BelgiumFranceMalaysiaSouth Africa
BrazilGeorgiaMexicoSouth Korea
BulgariaGermanyNetherlandsSpain
CanadaGreeceNew-ZealandSweden
ChileHong KongNorwaySwitzerland
ColombiaHungaryPanamaTurkey
CroatiaIrelandPeruUnited Kingdom
CyprusIsraelPolandUnited-States
Czech RepublicItalyPortugal 
DenmarkJapanPuerto Rico 

Activation Fee 

2,000/-

Additional Features
  • Fully developed web based conference facility
  • Connect up-to 50 guests concurrently
  • Dial –in & dial out
  • Guest announcement
  • Web based monitoring
  • Auto schedule of conference
  • Conference records can be mailed to administrator ID
  • Public and/or Private conference
  • With or without password
 

  • Installation charges – Rs. 1000
  • Voice Modem charge – Rs. 4000
16 Free Features
  • Caller id
  • Enhanced voice mail
  • Call waiting
  • 3-way calling
  • Call forwarding
  • Do not disturb (DND)
  • Overwrite DND
  • Hide caller id
  • Speed dialing
  • Call screening
  • Follow me
  • Broadcast calling
  • Black list
  • Enhanced call screening
  • Soft/ Web phone
  • Online phone book
Important Note
  • Unlimited calls may not include calls to cellphone to UK, Australia, Belgium and many other countries.
  • Please click here to see list of countries where unlimited calls can be made to cellphones.
  • Taxes will be levied as per the Government rules on the above charges. These rates are not applicable for PCOs/Call Centers/Cyber Cafes
Previous
Next

Make The Most of Work-from-Anywhere!

Download the Brochure

OR

Book Your Free Trial
For Free Consultation
Recover Password